Unifying SU Australia: Merging Nine Entities' Systems into One
The Problem:
Prior to May 2021, Scripture Union in Australia operated as a federated network of separate state and territory organisations. This decentralised structure led to significant inefficiencies and limited national strategic capabilities, hindering our ability to engage on a national level and establish a broader presence for communications, marketing, and fundraising.
Key Contributions
- Program Managed Mission Systems Integration: Led the strategic planning and execution of numerous complex projects to consolidate nine separate entities’ systems and data into a single, national platform for SU Australia over a three-year period.
- Cultivated High-Performing Team: Built and fostered a cohesive and productive Mission Systems team from diverse backgrounds, providing professional growth, training in key methodologies (including business analysis and PRINCE2 project management), and fostering strong stakeholder communication.
- Drove Strategic Systems Development: Oversaw the successful implementation of critical mission-enabling systems, including national CRM unification, event management, volunteer management, and corporate risk solutions.
- Ensured Business Continuity during Transition: Maintained essential business processes and technical support for ongoing operations throughout the merger, managing critical data flows and technical infrastructure while simultaneously delivering complex integration projects.
- Provided Interim Leadership: Stepped into an Acting Group Director role for Mission Support, maintaining departmental productivity and strategic direction during a leadership transition, including sourcing critical external expertise for the marketing team.
